Sanad Academy is a professional online Quran and Arabic learning academy dedicated to teaching children and adults worldwide through interactive live classes. With experienced teachers and students from many countries including the USA, UK, Canada, UAE, Denmark, Ireland, and beyond, Sanad Academy provides a supportive and engaging environment for learning the Quran, Arabic language, and Islamic studies online.
Support & Legal
How Can We Help You?
Find answers to the most common questions about Sanad Academy, or scroll down to read our full Terms of Service and Privacy Policy.
Answers & Guidance
Frequently Asked Questions
Can't find your answer? Chat with us directly on WhatsApp — we typically respond within a few hours.
01About Sanad Academy
02Programs & Courses
Sanad Academy offers a wide range of educational programs, including:
- Quran Reading & Recitation
- Tajweed & Advanced Tajweed
- Quran Memorization (Hifz)
- Ijazah Preparation Programs
- Islamic Studies
- Arabic Language for Non-Arabic Speakers
- Noor Al-Bayan & Beginner Courses
- Tafsir, Hadith, Aqeedah, and Seerah
- Daily Duas & Adhkar Programs
- Special Islamic Programs & Seasonal Courses
Yes, our programs are designed for kids, teenagers, and adults of all levels.
Absolutely. We provide step-by-step beginner programs for students with no prior Arabic or Quran background.
Yes, advanced students may join specialized Qira'at and Ijazah preparation tracks with qualified teachers.
03Registration & Free Trial
Starting is simple:
- Register through our website or contact support
- Schedule your free assessment or trial class
- Receive your lesson details via WhatsApp or email
- Begin your learning journey with Sanad Academy
Yes, every new student can attend a free trial class before enrollment.
Registration usually takes only a few minutes and can be completed online easily.
Yes, families can enroll multiple children and organize schedules together conveniently.
04Teachers & Class Experience
Yes, students may request male or female teachers according to their preference.
Yes. If you would like to change your teacher or class schedule for any reason, our support team will gladly assist you.
We provide both:
- Private one-on-one classes
- Small group classes
Students can choose the option that best suits their goals and learning style.
Yes, especially for younger students. Parents are welcome to monitor progress and support their child's learning experience.
Our teachers use gentle, encouraging, and interactive teaching methods to help students feel comfortable and confident.
Parents receive regular updates and may communicate with teachers through the support team when needed.
05Scheduling & Attendance
Yes, lessons may be rescheduled if requested in advance according to the academy policy.
If a lesson is canceled within the allowed notice period, it can usually be rescheduled. Late cancellations may not qualify for makeup lessons.
If a teacher is absent, the missed lesson will always be rescheduled at a suitable time for the student.
Yes, we offer flexible scheduling to suit students in different countries and time zones.
06Payments & Memberships
Payments are completed securely online through the available payment methods.
Available payment methods, including PayPal when applicable, are shared during registration.
Yes, Sanad Academy may offer family and group discounts for eligible students.
No, there are no complicated contracts or long-term commitments required.
07Learning Experience
Yes, students receive practice assignments and revision activities to strengthen their learning between lessons.
Yes, live correction and Tajweed guidance are an important part of every Quran lesson.
Yes, many programs include simple Tafsir, Islamic manners, duas, adhkar, and beneficial Islamic knowledge appropriate to the student's level.
Yes. Our structured system helps beginners progress gradually and confidently from letters and pronunciation to fluent reading and understanding.
08Online Learning & Support
Yes, Sanad Academy serves students globally through live online learning.
Our support team is available through WhatsApp and other communication channels to assist with scheduling, questions, and follow-up.
Sanad Academy combines qualified teachers, personalized learning plans, interactive teaching methods, flexible scheduling, and a warm Islamic environment to make Quran and Arabic learning effective, enjoyable, and spiritually enriching.
All levels • All ages • All Qira'at • All welcome
Answers & Guidance
Frequently Asked Questions
Can't find your answer? Chat with us directly on WhatsApp — we typically respond within a few hours.
01About Sanad Academy
Sanad Academy is a professional online Quran and Arabic learning academy dedicated to teaching children and adults worldwide through live, one-on-one sessions with certified scholars.
The name Sanad refers to the chain of authority — the unbroken line through which the Quran has been transmitted for over 1,400 years. Every teacher at Sanad holds a verified chain connecting their recitation back, teacher by teacher, to the Prophet Muhammad ﷺ.
We serve students across the world, providing a structured, warm, and authentic environment for learning Quran, Arabic, and Islamic Studies online.
Every instructor is carefully selected and verified before teaching a single student. Our teachers:
- Hold degrees from recognized Islamic institutions, including Al-Azhar University
- Carry a verified Ijaazah chain for Quran recitation
- Are experienced in teaching non-Arabic-speaking students
- Are evaluated regularly through feedback and lesson reviews
- Are available in both male and female options for all subjects
- Verified, documented, and traceable Ijaazah chains
- A curriculum built specifically for non-Arab learners
- True private and personalized one-on-one teaching
- Flexible monthly plans with no contracts
- A free first lesson with no payment required
- A warm community rooted in authentic Islamic values
02Programs & Courses
- Quran Reading, Recitation, Tajweed, Advanced Tajweed, and Hifz
- Ijaazah Preparation Programs
- Islamic Studies and Arabic for non-Arabic speakers
- Noor Al-Bayan, Noorani Qaida, and beginner courses
- Tafsir, Hadith, Aqeedah, Seerah, Duas, Adhkar, and seasonal programs
Yes. Our programs are designed for all ages, from children as young as 5 to adults at any stage of their journey. Each student is matched with a teacher suited to their age, level, and learning style.
Absolutely. Dedicated beginner programs including Noor Al-Bayan and Noorani Qaida start from the very first Arabic letter. No prior knowledge is required.
Yes. Advanced students may join our specialized Ijaazah preparation track. Upon completing the program and passing the examination, students receive an official Ijaazah certificate with their teacher's documented chain.
Yes. Many students combine subjects. Your schedule and plan can accommodate multiple subjects with the same or different teachers.
03Registration & Free Trial
- Contact us via WhatsApp or the website registration form
- Tell us your level, subject, and preferred schedule
- We match you with the right teacher
- Attend your free trial lesson with no payment required
- If you are happy, choose your plan and begin
The process from first contact to first lesson typically takes less than 24 hours.
Yes. Every new student receives one full free trial lesson with their assigned teacher before any payment is made.
Registration takes only a few minutes. Contact us on WhatsApp, share your basic details, and we handle teacher matching and scheduling.
Yes. Families can enroll multiple children under one account. Each child receives a dedicated teacher and personalized schedule. Family discount pricing is available.
04Teachers & Class Experience
Yes, always. You may request a male or female teacher for any subject. This preference is respected for both children and adults.
Yes. Contact support and we will promptly arrange a change for scheduling, teaching-style, or other preferences.
Both are available. Private one-on-one classes are our standard and most popular option. Small group classes are available for select subjects and age groups.
Yes. Parents are welcome and encouraged to sit in on their child's lessons, especially for younger students.
Teachers use gentle repetition, games, positive reinforcement, and a patient pace so every child builds confidence alongside competence.
Parents receive regular progress updates including monthly written reports and may communicate directly with support. Premium and Advanced plan students also receive session recordings.
05Scheduling & Attendance
Yes. You choose the days and times that work for you, and your teacher is assigned to match your availability.
Yes. Lessons may be rescheduled with a minimum of 24 hours advance notice.
Lessons missed without at least 24 hours notice are generally not eligible for rescheduling. Genuine emergencies are evaluated case by case.
The lesson will always be rescheduled at a convenient time and is not deducted from your monthly session count.
06Payments & Billing
Payments are made monthly through a secure payment link shared upon enrollment. No long-term advance payments are required.
Available payment methods, including PayPal where applicable, are confirmed during registration. Contact us for current options in your country.
- Referral discount: 5% off your next monthly subscription for each eligible referral, up to 15% cumulative
- Family discount for two or more students
- Seasonal promotions during Ramadan and other occasions
No. There are no contracts, minimum commitment periods, or cancellation fees. You pay month by month and can pause or cancel at any time.
07Online Learning & Support
Yes. Sanad Academy is fully online and serves students in over 35 countries. You only need stable internet and a device with a camera and microphone.
Classes are conducted via Zoom or a similar secure video conferencing platform. Details are shared when your lesson is scheduled.
Yes. Teachers assign practice tasks, revision activities, and recitation exercises between lessons.
WhatsApp: +20 109 459 4900
Email: sanadacademy.info@gmail.com
We typically respond within a few hours during working hours.
Legal
Terms of Service
Last updated: June 2025
Acceptance of Terms
By registering with Sanad Academy, booking a lesson, or using any of our services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
These terms apply to all students, parents, and guardians using our educational services through our website, WhatsApp, or any other communication channel.
Our Services
Sanad Academy provides live online sessions in Quran recitation, Tajweed, Quran memorization, Arabic language, and Islamic Studies. Sessions are conducted via video conferencing and taught by certified instructors.
Services are subject to availability and may be updated, modified, or discontinued with reasonable notice.
Enrollment & Registration
Students or guardians must provide accurate personal information including name, contact details, and learning goals. Sanad Academy reserves the right to decline enrollment at its discretion.
Students under 18 must be enrolled by a parent or legal guardian who accepts these terms on their behalf.
Lesson Scheduling & Attendance
Students are responsible for attending on time, giving at least 2 hours notice for rescheduling, and ensuring a stable internet connection with functioning camera and microphone.
- Cancellations with 2+ hours notice may be rescheduled
- Cancellations with less than 2 hours notice are generally not eligible
- Reasonable exceptions may be made for genuine emergencies
- Teacher absences are rescheduled at no cost
Payments & Billing
Fees are charged monthly as outlined on our pricing page and are due at the start of each billing month.
- Trial lessons are free of charge
- Pricing may be updated with 30 days notice
- Continued enrollment after an update constitutes acceptance
Cancellation Policy
Students may cancel at any time by notifying the academy via WhatsApp or email before the next billing month.
- Requests before the billing date take effect at the current month end
- Enrollment may be paused for up to one month per calendar year
Refund Policy
Trial lessons are free.
Refunds may be considered at Sanad Academy's sole discretion for significant service failure. Billing disputes must be raised within 14 days of the charge date.
Code of Conduct
Students, parents, and guardians must treat teachers and staff respectfully, use appropriate language, avoid disrupting learning, and not record or distribute lesson content without written permission.
Sanad Academy may suspend or terminate enrollment for disrespectful, inappropriate, or harmful conduct without refund.
Intellectual Property
All course content, materials, curricula, and resources remain the intellectual property of Sanad Academy and may not be reproduced, distributed, or used commercially without prior written consent.
Limitation of Liability
Sanad Academy makes no guarantees regarding specific learning outcomes, progress rates, or examination results. Results depend on student effort, consistency, and engagement.
We are not liable for technical issues outside our control, personal circumstances affecting attendance or progress, or indirect or consequential losses.
Changes to These Terms
Sanad Academy may update these Terms at any time. Students will be notified of significant changes via WhatsApp or email. Continued use after notification constitutes acceptance.
Your Information
Privacy Policy
Last updated: June 2025
What Information We Collect
- Personal information: name, email, phone number, and country
- Student information: age, current level, interests, and learning goals
- Communication data from WhatsApp, email, and website forms
- Payment transaction records; we do not store full card details
- Session attendance records and progress notes
How We Use Your Information
- Match you with the right teacher and schedule
- Send lesson confirmations, reminders, and progress updates
- Process payments and manage enrollment
- Improve our services and curriculum
- Communicate important account or policy updates
We do not sell your data to third parties or use it for advertising beyond Sanad Academy services.
How We Protect Your Information
Your personal information is stored securely and accessed only by authorized Sanad Academy staff involved in delivering your educational services. We apply reasonable technical and organizational measures to protect your data.
Data Sharing
We do not share personal information except with your assigned teacher where needed, payment processors for transactions, or when required by law or legal process.
Your Rights
- Request access to the personal data we hold
- Request correction of inaccurate information
- Request deletion upon cancellation of enrollment
- Withdraw consent for communications at any time
To exercise these rights, email sanadacademy.info@gmail.com.
Children's Privacy
For students under 13, a parent or guardian must complete registration and consent on their behalf. We do not knowingly collect children's personal data without parental consent.
Contact for Privacy Matters
Email: sanadacademy.info@gmail.com
Phone: +20 109 459 4900
Simple & Transparent
Refund & Cancellation
A quick summary of our most common cancellation and rescheduling situations.
| Situation | Policy |
|---|---|
| Free trial lesson | Free — no charge, no refund needed |
| Cancel before billing month starts | No charge for next month |
| Teacher misses a session | Session rescheduled at no cost |
| Student misses with 2h+ notice | Session rescheduled |
| Student misses without notice | Not eligible for rescheduling |
| Service failure by academy | Refund considered case by case |
| Billing dispute | Must be raised within 14 days |
We Are Here to Help
Still Have a Question?
Our team is available on WhatsApp and responds quickly. We are happy to help with anything before, during, or after enrollment.
These terms were last updated in June 2025. For policy questions, contact sanadacademy.info@gmail.com.